“This client used to come to me for a couple of years. She was never happy with the color. It was either too warm or too cool; too ashy or too brassy. Then one day, I did the color, toner and treatment, and when I was blowdrying she said she didn’t like the shade. I said, ‘Okay, let’s tone again,’ so we toned again. We did this three times. At the end of the appointment, she said she didn’t like her hair and she was very aggressive. Not polite at all. I said to her, ‘Can you please stand up?’ She asked, ‘Why?’ I told her again to stand up, and then, ‘Leave the salon. I’m not going to do your hair ever again. Not me, not anyone in this salon.’
